Customer Service Representative - Logistics

Position Summary
We are seeking a detail-oriented and customer-focused Customer Service Representative to support our logistics operations. This role serves as the primary point of contact for customers, ensuring timely communication, accurate shipment information, and resolution of issues throughout the supply chain process.

Key Responsibilities

• Act as the main liaison between customers, carriers, and internal teams
• Respond to customer inquiries via phone, email, and portal regarding shipments, pricing, and service issues
• Track shipments and proactively communicate delays, changes, or exceptions
• Resolve service issues efficiently while maintaining a high level of professionalism
• Enter and maintain accurate shipment and customer data in transportation management systems (TMS)
• Coordinate with operations, dispatch, and warehouse teams to meet customer expectations
• Document customer interactions and follow established service procedures
• Support account management and retention efforts through exceptional service

Required Qualifications

• High school diploma or equivalent (associate or bachelor's degree preferred)
• 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office and CRM/TMS systems
• Strong attention to detail and organizational skills

Preferred Skills

• Knowledge of freight forwarding, trucking, or warehouse operations
• Experience handling time-sensitive or high-volume accounts
• Bilingual abilities a plus

What We Offer

• Competitive compensation and benefits
• Collaborative, team-oriented work environment
• Opportunities for growth within logistics and operations
• Training and exposure to end-to-end supply chain processes